How to update to the current Zune device software version

To install the current Zune device software, follow these steps:

1.

If you are a new Zune customer, install the Zune software that was included with the Zune device or visit http://www.zune.net/setup (http://www.zune.net/setup) to obtain and install the software. If you are an existing customer, update the Zune software by clicking Help on the Options menu and then by clicking Check for Updates. If you do not see the Options menu, you already have the current version installed.

2.

Connect the Zune device to a Windows-based computer by using the Zune sync cable. Use a USB port on the back of the computer. Do not use a USB hub.

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You receive a "To start, update the Zune software on your PC at www.zune.net/setup" message when you connect a Zune device

[...]

THINGS TO TRY

Beginning November 13, 2007, to resolve this issue, follow these methods in the order that they appear:

Method 1: Update the Zune software

Beginning November 13, 2007, you can update the Zune software that is installed on the computer. To update the Zune software, do one of the following:

•	In the Zune software, click Settings, click GENERAL, and then click CHECK FOR UPDATES.
•	Visit the following Zune Web site to download and install the current version of the Zune software: http://www.zune.net/setup (http://www.zune.net/setup)

Method 2: Update the Zune driver software

To update the Zune driver software, follow these steps:

1.	In Windows XP, click Start, click Run, type Devmgmt.msc, and then click OK. In Windows Vista, click Start, type device manager in the Start Search box, and then click Device Manager in the Programs list. If you are prompted for an administrator password or confirmation, type your password or click Continue.
2.	Expand Portable Devices.
3.	Right-click Zune, and then click Properties.
4.	On the Driver tab, notice the driver date information under Driver Provider. If the driver is dated 12/1/2006 or earlier, go to the next step. If the driver is dated later than 12/1/2006, go to the next method.
5.	On the Driver tab, click Update Driver, and then click Search automatically for updated driver software.
6.	If the driver software installation is completed successfully, click Close. If Windows did not automatically find drivers for the Zune device, go to the next step.
7.	On the Driver tab, click Update Driver, and then click Browse my computer for driver software.
8.	Click Browse, locate the \Zune\Drivers\Zune folder, and then click Next. Note By default, the Zune drivers are located in the C:\Program Files\Zune\Drivers\Zune folder.
9.	After the driver software installation is completed successfully, click Close.

Method 3: Reinstall the Zune driver software

To resolve this issue, uninstall and then reinstall the Zune software.

Note When you reinstall the Zune software, connect the Zune device to the computer when you are prompted to do this.

Comments (4)

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written by Adam K, November 13, 2007

The "Update" widget seems to be down at the moment...

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After I installed Zune management software ver 2, my PC stopped recognizing Zune 30.
written by Merrill, November 13, 2007

After I installed Zune management software ver 2, my PC stopped recognizing Zune 30. Initially I freaked out, but after reading an article on Microsoft.com website, I followed Method 2 described above and voila, everything worked!
I am blown away by how much better the new software / firmware is. It looks much better, it's much, much easier to use, and, most importantly, it works better! (one of my mp3 files would crash Zune 30 before - now it plays perfectly.) It's like a bought a whole new Zune!! I love it!!
P.S. Zune finally displays cyrillic - whoorrrrayyy!!
P.P.S. Microsoft: It's things like free upgrade to firmware 2.2 that create legions of loyal and grateful fans of your company - keep it up!!

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Mr
written by Bill, November 15, 2007

I agree with Adam K--save that I can't use the wireless sync option. It connects to the router, but when it tries to connect to my pc, the pc alerts me that the wireless driver is not installed. Sure enough, when I go into device manager, there is a yellow exclamation mark. It disappears, however, I moment that I reconnect my Zune 30.

Anyone have an answer or a suggestion.

BTW, I learned that I had to lower my security on my router in order for the Zune 30 to connect properly to my router. If you have a Zune 30 and it can't see your router, this may be the reason.

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hi
written by kayla , May 22, 2008

I need help how do i download a zune but dont have to pay I need you help thank you

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