Microsoft recently awarded Global Sky - a Manila-based call center outsourcing company, the task of providing customer service and research support for their latest project: the launching of a mobile phone device that operates anywhere users can get Wi-Fi access. …

Microsoft has selected Global Sky, one of only two approved Microsoft call center vendors in the Philippines to spearhead the customer support and product researching efforts. Global Sky must answer customer queries and get detailed information that will help Microsoft further evolve this concept.  If the concept works, Microsoft may make it accessible to the 95 million+ overseas workers worldwide and even make it available to businesses worldwide as a way to cut cell phone bills or ensure reliable & private communications. Microsoft partners are pleased with the way the project has been handled so far and have assured Global Sky of ongoing relations as they evolve this concept.

What if the Zune Phone is just a Wifi phone? What if the Zune phone is just a firmware update and a headset for the current Zune player ?

[via NetworkWorld]

EDIT: according to Gizmodo who talked with Global Sky the project has nothing to do with the Zune Phone. It is about OneFollowMe.

Website of Global Sky.

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P.S. do you think the reason some Zune phone support people can't speak good English because they are in call centers in non-English speaking countries ?